Most frequently asked questions

Shopping Basics

Shipments will be made with Express Courier. The table lists the shipping rates and delivery times in the different areas of the world.

Shipping AreaCostEst. Delivery
Italy€ 10,002 – 5 days
Europe€ 15,002 – 7 days
Rest of the World€ 50,005 – 20 days

All shipping costs are to be paid by the buyer. You can return the purchased products within 14 days of purchase, by sending an email to [email protected] and providing the reasons for the return.

Yes, we ship in Italy, Europe and all over the World. Please, refer to the rates in the shipping table for costs and estimated delivery dates.


We accept all credit cards (Visa, Mastercard, etc.) and payments with Paypal. It is also possible to pay by bank transfer in advance.

Yes, we accept the main internation credit cards (Visa, Mastercard, Amex).

Yes, we charge sales tax on each purchased product.

Shipping & Returns

You can send an email to [email protected]  providing the reasons for the return. After our confirmation, you’ll be able to send the return to the following address:

Penelope lab srl
iazza Galileo n. 5
40123 Bologna (Italy)

The time to complete the return procedure is about 7 – 10 working days.

As long as your order is in the On Hold status, you can send an email to [email protected] requesting the cancellation of the order.

For any request please contact us by using the form on the website or by sending an emal to [email protected]


Still have questions?