FAQ

Most frequently asked questions

General Information

Shipments are made by Express Courier. The table below lists shipping rates and timelines for different areas of the world.

  Shipping AreaPrice Est. Delivery
Italy€ 10,002 – 5 days
Europe€ 15,002 – 7 days
Rest of the World€ 50,005 – 20 days

All shipping costs are the responsibility of the customer. It is possible to return a purchased product within 14 days from the date of purchase by sending an email to  [email protected] and providing the reason for the return.

Yes, we ship to Italy, Europe and Worldwide. Please view shipping rates for costs and estimated delivery dates.

Payments

We accept all major credit cards (Visa, Mastercard, etc.) and payment via Paypal. It is also possible to pay by bank transfer in advance.

Yes, we accept all major international credit cards (Visa, Mastercard, Amex).

Sales taxes are charged for each product purchased.

Shipping & Returns

It is possible to send an email to [email protected]  providing the reason for the return. After our confirmation, the product to be returned can be sent to the following address:

Penelope lab srl
P
iazza Galileo n. 5
40123 Bologna (Italy)

The time to complete the return process is about 7-10 business days.

As long as your order is in the Pending status, you can send an e-mail to [email protected] requesting cancellation of the order and subsequent refund.

For any inquiries please feel free to contact us using the form on the website or by sending a message to [email protected]

Contacts

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